Refund policy
Refund & Return Policy
Effective Date: April 18, 2026
Contact: info@shopglovo.com
At GLOVO, we aim to provide a smooth and reliable shopping experience. Please review our return and refund policy carefully before making a purchase.
Return Period
We offer a 60-day return window from the date of delivery. You may request a return within this period if you are not satisfied with your purchase.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The return request must be made within 60 days of delivery
- The item must be returned in its original condition
- All accessories, manuals, and packaging should be included
- Proof of purchase (order number or receipt) must be provided
- The product must not be damaged due to misuse, improper handling, or unauthorized modifications
How to Request a Return
- Email us at info@shopglovo.com
- Provide your order number and reason for return
- Wait for return instructions and approval from our support team
- Ship the product to the address provided
Return Shipping
Customers are responsible for return shipping costs unless the return is due to:
- Defective or damaged product
- Incorrect item received
We recommend using a trackable shipping method. GLOVO is not responsible for lost return shipments.
Refund Process
Once your return is received and inspected:
- Inspection is completed within 3–5 business days
- If approved, the refund will be issued to the original payment method
- Refund processing time is typically 5–10 business days depending on your payment provider
Partial Refunds
Partial refunds may be issued in the following cases:
- Items returned without original packaging
- Items showing signs of use beyond basic inspection
- Items returned with missing parts or accessories
Non-Returnable Items
- Digital products once accessed or downloaded
- Gift cards
- Items marked as final sale or non-returnable
Damaged or Defective Products
If you receive a damaged or defective item:
- Contact us at info@shopglovo.com within 48 hours of delivery
- Provide clear photos or videos of the issue
We will review your request and offer a replacement or refund where applicable.
Order Cancellation
Orders can be cancelled within 24 hours of placing the order, provided the order has not been shipped. Once shipped, the standard return policy will apply.
Chargebacks
We encourage customers to contact us before initiating a chargeback. We reserve the right to respond to disputes with relevant transaction and delivery records.
Policy Updates
GLOVO reserves the right to update this policy at any time without prior notice.
Contact Us
Email: info@shopglovo.com